Terms and Conditions

1. Acceptance of Terms

By opening an account with Credence Pay, accessing our digital banking platform, or using any of our financial services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). This Agreement governs your relationship with Credence Pay and supersedes all previous agreements, representations, warranties, or communications.

If you do not agree to these terms, you should not use our services and should immediately discontinue any account opening process. Your continued use of our services constitutes acceptance of any modifications to these terms.

2. Definitions

For the purposes of this Agreement, the following definitions apply:

• "Bank," "We," "Us," "Our" refers to Credence Pay and its subsidiaries, affiliates, and authorized agents.
• "Customer," "You," "Your" refers to the account holder(s) and authorized users of our services.
• "Account(s)" refers to any deposit account, loan account, or other financial product maintained with us.
• "Digital Banking Services" includes online banking, mobile applications, automated teller machines (ATMs), and other electronic banking channels.
• "Transaction" means any deposit, withdrawal, transfer, payment, or other banking operation.
• "Business Day" means Monday through Friday, excluding federal holidays.
• "Regulation E" refers to the Electronic Fund Transfer Act regulations.
• "FDIC" refers to the Federal Deposit Insurance Corporation.

3. Account Opening and Eligibility

3.1 Eligibility Requirements

To open an account with Credence Pay, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction)
• Provide valid government-issued identification
• Have a verifiable physical address within our service area
• Provide accurate and complete information during the application process
• Meet our identity verification and credit assessment requirements
• Comply with all applicable laws and regulations

3.2 Account Approval

Credence Pay reserves the right to approve or decline any account application at our sole discretion. We may require additional documentation, verification, or information before approving an account. Account approval is subject to satisfactory completion of our identity verification process and compliance with all applicable banking regulations.

3.3 Joint Accounts

Joint accounts are owned by all named account holders with rights of survivorship unless otherwise specified. Each joint account holder has full authority to operate the account, including making deposits, withdrawals, and transfers. All account holders are jointly and severally liable for account obligations.

4. Account Services and Operations

4.1 Service Availability

Credence Pay provides various banking services including but not limited to checking accounts, savings accounts, certificates of deposit, loans, credit cards, and digital banking services. Service availability may vary based on account type, customer location, and regulatory requirements.

4.2 Account Statements

We will provide periodic statements for your accounts, either electronically or by mail, as elected by you. Electronic statements are available through our digital banking platform. You are responsible for reviewing statements promptly and reporting any discrepancies within sixty (60) days of the statement date.

4.3 Account Maintenance

You are responsible for maintaining accurate contact information, including mailing address, email address, and phone number. Failure to maintain current information may result in service interruptions or account restrictions.

5. Deposits and Withdrawals

5.1 Deposit Processing

Deposits made before our cutoff time on a business day will be credited to your account on the same business day. Deposits made after the cutoff time or on non-business days will be credited on the next business day. Funds availability is subject to our Funds Availability Policy and applicable regulations.

5.2 Check Deposits

We reserve the right to hold deposited checks for verification and collection. Holds may be placed on deposits based on account history, check amount, or other risk factors. We may refuse to accept checks that appear altered, damaged, or suspicious.

5.3 Withdrawal Limitations

Withdrawals are subject to available funds and applicable regulations. Certain account types may have transaction limitations. Large withdrawals may require advance notice. We reserve the right to require written authorization for significant transactions.

6. Electronic Banking Services

6.1 Digital Banking Platform

Our digital banking services include online banking, mobile applications, and electronic fund transfers. These services are governed by our Electronic Fund Transfer Agreement and this Terms and Conditions. You are responsible for maintaining the security of your login credentials.

6.2 Mobile Banking

Mobile banking services are provided for your convenience and are subject to your mobile carrier's terms and conditions. Standard message and data rates may apply. Mobile banking availability depends on your mobile device's capabilities and internet connectivity.

6.3 Electronic Communications

By using our digital services, you consent to receive electronic communications, including account statements, notices, and disclosures. Electronic communications have the same legal effect as paper communications.

7. Fees and Charges

7.1 Fee Schedule

Account fees and charges are disclosed in our Fee Schedule, which is incorporated into this Agreement by reference. Fees may include monthly maintenance fees, transaction fees, overdraft fees, and service charges. Fee schedules are subject to change with appropriate notice.

7.2 Fee Assessment

Fees may be automatically deducted from your account when incurred. If insufficient funds are available, we may charge additional fees. You are responsible for all fees and charges associated with your account.

7.3 Third-Party Fees

You may incur fees charged by third parties, such as ATM operators, correspondent banks, or payment processors. These fees are in addition to any fees charged by Credence Pay and are your responsibility.

8. Interest Rates

8.1 Rate Disclosure

Interest rates for deposit accounts are disclosed in our Rate Sheet and account opening documents. Rates are subject to change at our discretion and with appropriate notice as required by law.

8.2 Interest Calculation

Interest is calculated using the daily balance method and compounded as specified in your account terms. Interest is credited to your account at the frequency specified in your account agreement.

9. Security and Authentication

9.1 Account Security

You are responsible for maintaining the confidentiality of your account information, including account numbers, PINs, passwords, and security codes. Never share this information with unauthorized persons. Notify us immediately if you suspect unauthorized access to your account.

9.2 Multi-Factor Authentication

We may require multi-factor authentication for certain transactions or account access. This may include SMS codes, email verification, or biometric authentication. You are responsible for maintaining current contact information for authentication purposes.

9.3 Fraud Prevention

We employ various fraud detection and prevention measures. These may result in transaction delays or restrictions while we verify transaction legitimacy. You agree to cooperate with our fraud prevention efforts.

10. Liability and Risk

10.1 Customer Liability

You are liable for all authorized transactions and any unauthorized transactions that result from your failure to protect your account information. Your liability for unauthorized electronic fund transfers is governed by Regulation E and our Electronic Fund Transfer Agreement.

10.2 Bank Liability

Credence Pay's liability is limited to the extent provided by law. We are not liable for indirect, consequential, or punitive damages. Our liability for errors or system failures is limited to correcting the error or crediting your account.

10.3 Force Majeure

We are not liable for delays or failures in service due to circumstances beyond our control, including but not limited to natural disasters, governmental actions, labor disputes, or technical failures.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. Please review our Privacy Policy to understand how we handle your personal information.

11.1 Information Sharing

We may share your information as permitted by law and our Privacy Policy. This includes sharing with affiliates, service providers, and regulatory authorities as required for banking operations and compliance.

11.2 Data Security

We employ industry-standard security measures to protect your personal and financial information. However, no security system is perfect, and we cannot guarantee absolute security of your information.

12. Regulatory Compliance

12.1 Anti-Money Laundering

Credence Pay complies with all applicable anti-money laundering (AML) and Bank Secrecy Act (BSA) requirements. We may request additional information or documentation to verify your identity and the source of funds. We reserve the right to report suspicious activities to appropriate authorities.

12.2 USA PATRIOT Act

In compliance with the USA PATRIOT Act, we are required to verify the identity of all account holders. This may require additional documentation and verification procedures.

12.3 FDIC Insurance

Your deposits are insured by the FDIC up to the maximum amount permitted by law. For current insurance limits and coverage details, please visit www.fdic.gov.

13. Account Termination

13.1 Customer Termination

You may close your account at any time by providing written notice and paying any outstanding fees or obligations. Account closure may be subject to verification procedures and clearance of pending transactions.

13.2 Bank Termination

We may terminate your account at any time for any reason, including but not limited to violation of this Agreement, suspicious activity, or regulatory requirements. We will provide notice as required by law, except in cases involving suspected fraud or illegal activity.

13.3 Post-Termination

Upon account termination, you remain liable for all outstanding obligations. We will remit any remaining balance after deducting applicable fees and charges. Surviving provisions of this Agreement remain in effect after termination.

14. Dispute Resolution

14.1 Internal Resolution

We encourage you to contact us directly to resolve any disputes or concerns. Our customer service team is available to assist you and work toward a mutually satisfactory resolution.

14.2 Arbitration

Any disputes that cannot be resolved through internal processes may be subject to binding arbitration as provided in a separate arbitration agreement, if applicable. Arbitration proceedings are confidential and conducted according to the rules of the American Arbitration Association.

14.3 Class Action Waiver

You agree to resolve disputes individually and waive your right to participate in class action lawsuits or collective proceedings against Credence Pay.

15. Governing Law

This Agreement is governed by federal banking laws and regulations and the laws of the state where your account is maintained. In the event of conflict between state and federal law, federal law prevails. Any legal proceedings must be brought in courts of competent jurisdiction in our principal place of business.

16. Modifications to Terms

16.1 Right to Modify

Credence Pay reserves the right to modify this Agreement at any time. Changes will be communicated to you through appropriate notice as required by law, including electronic delivery to your enrolled email address or secure message center.

16.2 Effective Date

Modifications become effective on the date specified in the notice, which will be no less than the minimum notice period required by applicable law. Your continued use of our services after the effective date constitutes acceptance of the modified terms.

16.3 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full force and effect. Unenforceable provisions will be replaced with enforceable provisions that most closely reflect our original intent.